At Glacial Retail Solutions, we are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.glacialfrozenfoods.com) or make purchases from us.
- Personal Information: We collect personal information such as your name, address, email, phone number, payment information, and shipping details when you place an order, create an account, or contact us.- Usage Data: We automatically collect information about how you access and interact with our website, including your IP address, browser type, and device information.- Cookies and Tracking Technologies: We use cookies to track website activity, improve user experience, and analyze trends.
We use your personal data for the following purposes: - Order Processing: To process your purchases, deliver your products, and provide customer service. - Marketing and Communication: To send you promotional emails, updates about your order, and newsletters (if you've opted in). - Website Improvement: To improve our website and services based on user behavior and feedback. - Legal Compliance: To comply with applicable laws, resolve disputes, and enforce agreements.
We may share your information with trusted third-party service providers who assist us with payment processing, shipping, or other business functions. These providers are only authorized to use your information for the purposes for which we have engaged them. We may also share your data if required by law or in the event of a merger, acquisition, or sale of our business.
We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, or destruction. These measures include encryption, firewalls, and secure payment processing. However, no method of data transmission is 100% secure, and we cannot guarantee the complete security of your information.
- Access: You have the right to request access to the personal information we hold about you. - Correction: You may request that we update or correct your personal information if it is inaccurate or incomplete. - Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain it for legal reasons). - Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe link or contacting us directly.
We use cookies to improve your browsing experience, analyze website performance, and personalize content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will take steps to delete it.
If you are located outside South Africa, please be aware that your personal information may be transferred to and processed in South Africa. By using our website, you consent to such transfers.
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: Email: queries@glacialfrozenfoods.co.za
